Limitations to the right of withdrawal for certain products

Limitations to the right of withdrawal are specifically stated on specific products.

These limits apply when the product is specially manufactured by the supplier to meet customer requirements. This means that the product is not even available from the supplier and that the latter, in order to supply it, must prepare a specific production order, to specifically meet the request of the customer who purchases it.

It follows that the article in question It is NOT immediately available for immediate delivery. 

For bathroom products, their availability may vary without notice, even if the website states that the goods are available. Therefore, in case of urgency or for more detailed information, we invite you to contact us by e-mail for further clarification.

 

Normative references

For the purchase of packaged products for the customer the Consumer Code provides for the exclusion of the right of withdrawal and return of the product.

These are articles that are manufactured or specially put into production for the customer or customised according to the customer's instructions.

They may not be returned. This also applies if the article is part of the catalogue and has standard characteristics but for which the supplier's manufacturing techniques require a specific production order.

By purchasing from these advertisements, the customer declares that he/she has read, understood and accepted this specific limitation to the right of withdrawal and product return. If you think you cannot accept this condition, you are invited NOT to purchase the product.

For further details, please read our general terms and conditions of sale in which all applicable regulations are stated.

 

Manufacturing defects

The right to return the product in exchange for one that complies with the description or for a fair refund of the price paid is always possible. In fact, only the right of withdrawal for cooling-off is excluded, but all guarantees relating to product quality are always in force.

This type of complaint is to be made on the new, newly received product.